What Separates You From Your Competition?

Knowing your customer is one of the most important things you can do to better your relationship with them. The more you know about your customer the easier the conversations are as well as the more interested you become to assist your customer.  The value you provide with getting to know them is invaluable.  Your customer will see that they are not just a number etc and see that your business treats customers as family.

Keeping open communication with your staff, that will transfer to the customer and you will be efficient with solving and working with your customer’s questions and problems. Be ahead of your customer.  Your customer will feel that they have made a great impression along with you doing the same and they will feel like they are getting effecting and timely responses etc.

Every customer is different and each also responds and communicates differently.  Do not pigeon hole yourself into one form of communication? Get to know your customer and respond in the form they are best responsive e.g. Email, phone, walking to their desk, chatting with them on the run. Etc.  This will allow your customer to feel comfortable and you will learn so much more about them.

The customer is always right until you no longer want them as a customer.  Each customer has ways of expressing themselves whether subtle or intense. It is how you respond to them that separates you from your competition.  Be sure to listen effectively, and reassure your customer that you hear them and their concern and that everything will be taken care of. There is always a way, you can always find answers, sometimes you may need to dig deeper than before, but once you do, you will have learned from this and it will help you in being a better communicator.

Customer service and professionalism is what separates you from your competition.  Maybe its your receptionist who puts on smile on everyone’s face that comes into your facility or cleaning staff that has a remarkable way of getting to your know customers.  In any case, these qualities make a difference to whoever walks through your doors.

SuiteWorks is a world class business centre in serving all of central Ontario. Call us today to set up a complimentary Tour and learn how your business can benefit from a flexible office solution - Toll Free 1.866.967.5711 or visit our website to find out more about SuiteWorks solutions for your business.